Reference

How ceri888 Handles Your Rights and Obligations

Every account on ceri888 operates under a defined set of legal terms — covering your access rights, account conduct, payment use via DANA, OVO or GoPay, and the conditions that apply where local law permits.

Account TermsPrivacy & Data RightsDANA, OVO, GoPay PolicyJurisdiction ConditionsUser Conduct Rules
ceri888 How ceri888 Handles Your Rights and Obligations
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Access

Data Handling

We collect only what we need to run your account — name, contact detail and payment wallet. Your DANA, OVO or GoPay data is used solely for transaction processing and is never sold to third parties.

Cookie Policy

Cookies on ceri888 track session state and login status — not personal browsing history. You can manage cookie preferences from the settings menu without losing account access.

Account Security

Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, use the lock-account option in settings and contact support immediately via live chat.

Retention and Requests

We retain account records for the period our policy requires. You may request a copy of your personal data or ask for account closure by submitting a written request through the support email in your account settings.

LEGAL CONTACT PATHS

Where to Go With a Legal or Policy Question

Live Chat Support Reach our support team through the live chat icon in your account dashboard. For legal queries, describe your concern clearly and ask to be escalated to the policy team.
Email Your Request Send formal legal or data requests to our support email address listed in your account settings. Include your registered wallet — DANA, OVO or GoPay — for verification.
Account Help Centre The Help Centre inside your account covers policy pages, term changes and account-action explanations. Use the search bar to find the specific clause or topic you need.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our legal terms apply to accounts, payments and personal data. If your question isn't answered here, contact support through live chat or the support email in your account settings.

Yes. Our terms apply consistently to all accounts in supported regions of Indonesia. However, your eligibility to access the platform depends on local law where you are located.

The account terms remain the same. Changing your linked wallet — whether from OVO, GoPay or DANA — does not alter your legal standing. Your transaction history carries over under the same account record.

Yes. Submit a written data request to our support email address listed in account settings. Include your registered wallet for identity verification, and we will respond within the period stated in our data policy.

You will receive written notice at your registered contact address before any final suspension action. Our terms set out the process, and you have the right to contact support to query the reason and request a review.

Start with our support team through live chat or the account help centre. Provide the transaction ID and wallet used. We investigate before advising whether to escalate to the payment provider.

We notify registered accounts of material term changes via the contact detail on file. The current version of our terms is always published here, with the effective date shown at the top of the document.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.