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How ceri888 Handles Your Personal Data

Your account data — from your email address to your DANA or OVO wallet details — is handled with clear purpose and stored only as long as necessary.

Data collected only for account and payment purposesDANA, OVO, GoPay wallet details stored securelyYou can request access or deletion anytimeAvailable where local law permits
ceri888 How ceri888 Handles Your Personal Data
CONTACT FOR PRIVACY

How to Reach Us About Your Data

If you have questions about how your data is used, want to correct information on your account, or need to submit a deletion request, our support team is the direct route. Reach us through live chat on the site, by email, or through our account help centre — all three channels handle privacy requests.

Live Chat Start a live chat session directly from your account dashboard. State that your query is a privacy or data request and our team will log it and respond.
Email Support Send your data access or deletion request to our support email. Include your registered account name and the e-wallet (DANA, OVO, or GoPay) linked to your account for verification.
Account Help Centre Our help centre has a dedicated privacy request form. Fill in your account details and select the type of request — access, correction, or deletion — and we will follow up.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security on your account is handled through a combination of encryption, session controls, and wallet verification steps. Every payment transaction — whether you deposit via GoPay or withdraw to OVO — passes through a verified processing layer. Account login uses OTP confirmation to prevent unauthorised access, and session tokens expire automatically after inactivity.

Encryption and Secure Storage

All personal and financial data is encrypted in storage and in transit. Your DANA or OVO wallet identifier is never stored in plain text and is only referenced during transaction processing.

Cookie and Tracking Controls

We use session cookies to maintain your login state and performance cookies to monitor page load. You can clear or block cookies through your browser settings without losing your account credentials.

Data Retention Policy

Account data is retained for as long as your account is active and for a period after closure as required by our operating obligations. After that window, personal identifiers are deleted from active systems.

Requesting Changes to Your Record

You have the right to request access to the data we hold on your account, to correct inaccurate details, and to ask for deletion. Submit your request via live chat or email with your account and wallet reference.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about data, account privacy, and your rights on ceri888. If your question is not covered here, reach us through live chat or the account help centre.

We collect your name, email address, phone number, and the e-wallet details you use — DANA, OVO, or GoPay. We also log your device type and IP address for session security purposes.

Your wallet details are shared only with the payment processor handling your transaction. We do not pass your DANA, OVO, or GoPay information to advertisers or unrelated third parties.

Data is held for a defined period after account closure to meet our operating obligations. Once that period ends, your personal identifiers are removed from active systems and are not retained further.

Yes. Submit a data access request via live chat or email, quoting your registered account name and linked wallet. We will respond with a summary of the data fields we hold on your account.

Use the privacy request form in the account help centre or send an email to our support team. Include your account reference and preferred wallet for identity verification, and we will process your deletion request.

We use cookies to keep your login session active and to monitor site performance. You can manage or block cookies through your browser settings at any time; this does not affect your stored account credentials.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.